Collection notice

This is the short notice shown to a person at the moment we collect their personal information. It satisfies APP 5. It is notice, not consent: nobody has to "agree" to it to make a booking. Express consent (sensitive information, marketing) is handled separately in the consent statements.

Short form (display at the point of collection)

Your privacy. You're booking with Jolly Frog Transfers (John Gentner, ABN 59 570 116 144). We collect your name, contact details and trip details to arrange, provide and manage your trip, and certain booking records are kept as transport law requires.

To do this we share what's needed with the driver assigned to your trip, and with Jolly Frog Pty Ltd (ABN 38 637 828 874) — a separate, related business that confirms, schedules, invoices and keeps records of trips. Our booking assistant is powered by an AI provider (Anthropic, based in the United States), which processes what you type here to help take your booking — we take reasonable steps to protect information sent to it. Addresses you enter are checked with Google's address services (overseas), sign-in codes are sent via SMSGlobal (Australian-based), and our email runs on an Australian mail host. We may also disclose information where the law requires (for example to a transport regulator, court or police).

If you're booking for someone else, we collect that passenger's details from you — please make sure they know.

If you don't provide the information we ask for, we may not be able to arrange your trip.

You can ask to access or correct your information, and find out how to make a complaint, in our Privacy Policy. Questions: privacy@jollyfrog.net.au.

This is information about your privacy — you don't need to tick a box, and your booking will proceed. Separate optional choices (like accessibility needs) are always asked separately.

APP 5.2 mapping (internal reference, not for display)

APP 5.2 matter	Covered above by
(a) our identity and contact details	"Jolly Frog Transfers (John Gentner, ABN 59 570 116 144)" + "Questions: privacy@jollyfrog.net.au"
(b) collection from a third party / person may be unaware	"If you're booking for someone else, we collect that passenger's details from you — please make sure they know"
(c) collection required/authorised by law	"certain booking records are kept as transport law requires" (collection) + "disclose where the law requires" (disclosure)
(d) purposes of collection	"to arrange, provide and manage your trip"
(e) consequences if not provided	"we may not be able to arrange your trip"
(f) usual disclosures	assigned driver; Jolly Frog Pty Ltd (ABN named); Anthropic (AI assistant); Google (addresses); SMSGlobal; Australian mail host; regulator/court/police
(g) the APP privacy policy (access/correction/complaints)	link to the Privacy Policy
(h)/(i) likely overseas disclosure + countries	"Anthropic, based in the United States" + "Google's address services (overseas)"

Why the third-party line matters: bookers (family, assistants, colleagues) routinely provide a passenger's details, so the passenger "may not be aware" their information was collected — APP 5 requires addressing exactly that, at the point the booking is made. This is JD's signature case.

Where and how this is shown (per channel)

Channel	Presentation
Web booking chat (`/book/...` — works signed-out)	A compact privacy line above/near the chat input before any details are asked for, expanding to this short form; Privacy Policy one tap away. Shown as information — no tick-box, the chat proceeds regardless.
Rider account signup / sign-in (Google or SMS code)	The short form (or the compact line + expander) on the page where name/phone/email are entered.
Driver/operator portal — booking entered for a caller (phone/SMS/email request)	The person on the phone can't see a screen: the staff member uses the verbal notice script (internal document), and the portal form carries a one-line reminder to give it (with a "notice given" affordance recorded with the booking, per Phase 3). For SMS/email requests, the follow-up/confirmation message includes the policy link.
Billing profile creation (rider portal)	One line on the dialog: details are used for invoicing by Jolly Frog Pty Ltd (ABN 38 637 828 874) + policy link.
Trip confirmations (delivered by the operator)	Footer line linking the Privacy Policy — a notice touchpoint for passengers who never saw the booking screen.
Driver onboarding	The separate driver collection notice.

Repeat bookers: the full notice doesn't need to be re-shown every time — keep it readily available (the compact line + expander stays), and re-surface it whenever what we collect or how we handle it changes materially.