Frequently asked questions

Booking and back-office software for small, hands-off rideshare, chauffeur and transfer operators in Queensland and New South Wales and the drivers who work for them. Drivers run the job in the Driver app, riders book on the operator's own website, the Rider app, and JollyDrivers keeps the record behind both and raises the operator's invoices in the operator's own Xero.

With their operator, on the operator's own website: the Rider app, which JollyDrivers builds in the operator's name and colours. Riders see every driver's price, book, follow the car and pay there, without signing in to JollyDrivers. JollyDrivers doesn't take bookings from riders on its own site.

Queensland and New South Wales. Its compliance side — the document types, safety-plan templates, training courses and incident guidance — is written for those two states' point-to-point transport law, and the compliance guide covers only them. JD makes no claims about the law of any other state or territory yet. When operators elsewhere ask for it, we'll do the same work for their state — if that's you, write to hello@jollydrivers.com.au.

The big rideshare apps own the rider, set prices by demand and treat drivers as interchangeable. JD is the opposite: the operator sets their own fares with no surge, riders keep booking the drivers they trust, and JD works out no share of a fare for itself.

Dispatch software assumes someone sits at a console assigning jobs. JD assumes the operator wants to stay out of the way: drivers run their own jobs, and the accounting happens in the operator's own Xero without anyone re-typing it.

The operator. Invoices are raised in the operator's own Xero organisation and paid to the operator. JD records the payment; the money goes through the operator's own arrangements.

Nothing at present — JollyDrivers is not charging operators a booking fee yet. From 1 January 2027 it will be a flat $3.30 including GST on each settled booking, never charged to the passenger and never rising with the fare, and free altogether when the operator's share of a booking comes to less than $30.00.

No. JD is a technology platform. The operator holds the booking authorisation, for example a Queensland Booking Entity Authorisation or a NSW Booking Service Provider authorisation, and is accountable for the booking.

Yes. The same booking flow handles goods deliveries, including shop-and-deliver jobs where the driver buys the goods first, and attendance tasks such as walking a dog, where the job is a description rather than a route.

By invitation: JollyDrivers is in closed beta, so it starts with a conversation, not a form. Write to hello@jollydrivers.com.au. Once you're in, you sign in with Google or with a one-time code sent to your phone, and there is no password to remember.