Compliance, state by state · VIC

Victorian commercial passenger vehicle compliance with JollyDrivers

How far JollyDrivers goes towards Victoria's Commercial Passenger Vehicle Industry Act 2017 today — booking service providers, driver accreditation, commercial passenger vehicle registration, the per-trip service levy — and what isn't built for Victoria yet.

Checked against the legislation in force on 26 September 2026. This page explains how JollyDrivers works; it is not legal advice. The regulator has the last word.

Victoria at a glance

Regulator: Safe Transport Victoria
The booking business holds: Booking service provider registration
The driver holds: Commercial passenger vehicle driver accreditation
The vehicle needs: Registration as a commercial passenger vehicle
Per-trip levy: Commercial passenger vehicle service levy on each trip that starts in Victoria, indexed yearly (State Revenue Office)
Safety system: Safety duties under the Commercial Passenger Vehicle Industry Act 2017
Records and reporting: Levy returns to the State Revenue Office; records as the regulator requires
JollyDrivers here: National tools only National tools only — no Victorian document catalogue, safety-plan templates, course or levy line yet.

The rulebook

Commercial Passenger Vehicle Industry Act 2017 (Vic) and the Commercial Passenger Vehicle Industry Regulations 2018 (Vic) — booking service providers, driver accreditation, commercial passenger vehicles and the safety duties that run through the industry.
The regulator is Safe Transport Victoria. The commercial passenger vehicle service levy is collected by the State Revenue Office.

JollyDrivers has not written a Victorian state pack yet, so this page is general. Check the detail with Safe Transport Victoria.

Every step of the way

JollyDrivers' national tools apply here as everywhere: documents with expiry dates and operator approval, one door for every booking, the eligibility check at assignment (it warns rather than refuses today, and has no Victorian document types to check against yet), stage stamps on every trip, the case register, tax invoices in the operator's own Xero, and the booking's full history kept.

The booking business

A business that takes bookings for commercial passenger vehicle services must be registered as a booking service provider and carries safety duties under the Act.

Built The booking record, event history, case register and invoicing work the same in Victoria as anywhere.

Not built yet No Victorian safety-plan templates.

Yours to do Registering, and meeting the conditions that come with it.

Drivers

Drivers of commercial passenger vehicles need driver accreditation from Safe Transport Victoria.

Partly built A driver's licence, police check and other documents can be stored with expiry dates and approved by the operator, but no Victorian accreditation document type is seeded — an administrator has to define it first.

Vehicles

Vehicles used for these services must be registered as commercial passenger vehicles.

Partly built Vehicles carry their own documents and a service log; no Victorian vehicle document types are seeded, and a booking does not yet snapshot which vehicle did the trip.

Safety and fatigue

Fatigue is managed through the general safety duties. Heavy-vehicle fatigue law does not apply to these vehicles.

Built Hours counted from trips across every operator on JollyDrivers, against the driver's own cap, with history reports. Built — switched on by choice The warning when a job would pass the cap.

Incidents and complaints

Built The case register records complaints and incidents on the operator's own books. Not built yet JollyDrivers prints no Victorian notification test or deadline yet.

Records, fares and levies

A levy is payable on every commercial passenger vehicle trip that starts in Victoria. The amount is indexed each year; the State Revenue Office publishes the current rate.

Built Every booking is kept with its full history, and tax invoices go into the operator's own Xero.

Not built yet No Victorian levy line and no levy return.

Privacy

Built The same as every state: operators see only their own bookings, driver documents move only by recorded consent and are encrypted at rest, and privacy requests are tracked. Not built yet No separate consent step before a medical certificate or police check is uploaded.

Where JollyDrivers falls short

No Victorian document types, safety-plan templates, course, levy line or notification guidance.
The compliance gate warns rather than refuses, and reminders are switched off, as everywhere.

Check it yourself

Operators and drivers can see what JollyDrivers holds at /portal/compliance and /portal/driver/documents. Every change JollyDrivers ships is dated at /releases.

Every state and territory

The same duties land differently across the border. The national picture and the side-by-side table are on the compliance hub.

JollyDrivers is booking and back-office software. It is not an authorised booking entity, booking service provider or transport operator, and it does not hold anybody's authorisation for them: the operator does, and the operator and driver stay accountable for the duties the law gives them. Statements about the law are summaries, checked on the date above against the legislation then in force; legislation changes, and the regulator's own guidance and the in-force text are the authority. Found something out of date? Tell us at hello@jollydrivers.com.au.