Compliance, state by state · NSW

New South Wales point-to-point compliance with JollyDrivers

How JollyDrivers helps New South Wales booking service providers and their drivers meet the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 and its 2017 Regulation — safety management systems, driver eligibility, vehicle standards, notifiable occurrences, booking records and the passenger service levy — with the gaps admitted.

Checked against the legislation in force on 26 September 2026. This page explains how JollyDrivers works; it is not legal advice. The regulator has the last word.

New South Wales at a glance

Regulator: Point to Point Transport Commissioner
The booking business holds: Booking service provider (BSP) authorisation
The driver holds: A driver licence and a record that passes the provider's eligibility checks (Regulation cll 24–25)
The vehicle needs: Registration, insurance and maintenance to the Regulation's standards (cll 8, 9, 22)
Per-trip levy: Passenger service levy on each trip, administered by Revenue NSW
Safety system: Primary duties of care (Act ss 12–13) and a safety management system (Regulation cl 7)
Records and reporting: Booking records kept two years (Regulation cl 41) and available when required (Act s 43)
JollyDrivers here: State pack built Seeded documents, safety-plan templates with NSW citations, notification guidance and the NSW training course.

The rulebook

Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW) — the primary duties of care of providers and drivers (ss 12–15), notifiable occurrences (s 24), the requirement for a booking service to be authorised (s 27), and the availability of documents (s 43).
Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 (NSW) — the detail, from the safety management system (cl 7) to fare estimates (cl 52). Its automatic repeal has been put back to 1 September 2027, so the clause numbers below hold until it is remade.
The regulator is the Point to Point Transport Commissioner. The passenger service levy is administered by Revenue NSW.

Every step of the way

Onboarded. Licences, checks and vehicle papers go into New South Wales document types with their expiry dates, and the operator approves each one.
Booked. One door and one set of checks for every booking. The provider must make certain information available to the hirer (cl 23) and, where a fare estimate is given, the hirer must accept it (cl 52).
Assigned. JollyDrivers works out whether the driver and vehicle are cleared for New South Wales work and tells the operator — it warns rather than refuses today.
Confirmed. The customer's confirmation names the driver and describes the car, with its registration, once a driver is assigned.
Driven. Each stage is stamped with a time and a name; incidents and complaints go on the operator's case register.
Paid and kept. The tax invoice is raised in the operator's own Xero, and the booking's history stays on the record.

The booking business

A booking service must be authorised by the Commissioner (Act s 27) and comply with its conditions (Act s 40; Regulation cl 39). Passenger service providers and booking service providers each carry a primary duty of care to ensure, so far as is reasonably practicable, the safety of their services (Act ss 12–13), and an authorised provider must run a safety management system that identifies the hazards of the service, the controls and how they are maintained, with consultation recorded (Regulation cl 7).

Built Safety management plans built from a New South Wales hazard library with the legislation cited, consultation with the other duty holders, a published version carrying a fingerprint and an in-force window, superseded versions kept, and an audit report.

Built — switched on by choice Review reminders, and the scan that spots a plan drifting from how the business really runs.

Yours to do Holding the authorisation and meeting its conditions.

Drivers

A provider must not use a driver who is ineligible — for example because of a disqualifying offence (Regulation cll 24–25). Drivers must report relevant changes in their circumstances (cl 29), carry assistance animals (cl 64), and supply information about their hirings when required (cl 70). New South Wales has no single government training module: driver competency is part of the provider's safety duty.

Built The driver's licence, police check, medical certificate and other New South Wales document types, versioned and never overwritten, each approved by the operator, with a request when one is missing.

Built A New South Wales anti-discrimination, disability-awareness and passenger-safety course the operator can require, with training records.

Built — switched on by choice Reminders before a document or certificate expires.

Yours to do Running the eligibility checks the Regulation asks of the provider.

Vehicles

Point-to-point vehicles must meet the registration standards (Regulation cl 8), be maintained (cl 9), carry the insurance required (cl 22), and hire vehicles carry the signs and markings the Regulation sets (cl 20).

Built Each vehicle belongs to its driver and carries its own registration, CTP, insurance and safety-inspection documents with expiry dates, shared with each operator separately, plus a service log.

Partly built A booking names the driver's primary car; it does not yet freeze which vehicle did each trip onto the record.

Safety and fatigue

New South Wales prescribes no maximum driving hours for hire-vehicle drivers. Fatigue is a hazard the provider's safety management system has to identify and control (Regulation cl 7) under the primary duties of care (Act ss 12–13, and s 15 for drivers).

Built Each driver's hours counted from their trips across every operator they drive for on JollyDrivers, empty legs included, against a cap the driver sets, with history reports — and never a "breach" label, because the law sets no limit.

Built — switched on by choice The warning when a job would take a driver past their cap, and the hold until somebody acknowledges it.

Incidents and complaints

The prescribed kinds of notifiable occurrence must be reported to the Commissioner as soon as practicable; for a booked service the duty sits with the booking service provider (Act s 24; Regulation cl 30).

Built A case register on the operator's own books for complaints and incidents, with categories, an evidence pack, and — beside every safety-related New South Wales case — the notifiable-occurrence test, the deadline and the citation. JollyDrivers shows the test; the operator decides.

Yours to do Reporting to the Commissioner. JollyDrivers lodges nothing with any regulator.

Records, fares and levies

A booking service provider keeps records of each passenger service transaction — among them the driver, the vehicle, and the times and places of the trip — for two years (Regulation cl 41), with documents available as the Act requires (s 43). Where a fare estimate is given the hirer must accept it (cl 52). A passenger service levy is payable on each trip.

Built Every booking kept as a record plus its full event history — driver, times, places and every change, with a name on it. Nothing is purged on a schedule today.

Built Tax invoices in the operator's own Xero, and no card surcharge anywhere.

Built — switched on by choice The passenger service levy as its own fare line, passed on or absorbed as the operator chooses. It is switched off in production today, so no levy line is shown or counted.

Not built yet No levy return, and no record that the hirer accepted a fare estimate.

Partly built No per-trip vehicle snapshot, which cl 41's vehicle record needs — the booking names the driver's primary car.

Privacy

Built Operators see only their own bookings. Driver documents reach an operator only by the driver's recorded consent and are encrypted at rest. Published privacy notices are kept word for word, and privacy requests are tracked against their deadlines.

Not built yet No separate consent step before a driver uploads a medical certificate or police check.

Where JollyDrivers falls short

The compliance gate warns the operator; it does not yet refuse the assignment.
Expiry, training-renewal and safety-plan review reminders are built and switched off.
The levy line is switched off, and there is no levy return.
No record of the hirer accepting a fare estimate, and no per-trip vehicle snapshot.
No live check against the Commissioner's tools — identifiers are checked by people.

Check it yourself

Operators: readiness and the document export at /portal/compliance, the safety plan at /portal/smp, hours at /portal/drivers/hours, cases at /portal/cases, training at /portal/academy.

Drivers: your documents at /portal/driver/documents, your vehicles at /portal/driver/vehicles, your hours at /portal/driver/hours, your courses at /portal/driver/training.

Anyone: every change JollyDrivers ships is dated at /releases.

Every state and territory

The same duties land differently across the border. The national picture and the side-by-side table are on the compliance hub.

JollyDrivers is booking and back-office software. It is not an authorised booking entity, booking service provider or transport operator, and it does not hold anybody's authorisation for them: the operator does, and the operator and driver stay accountable for the duties the law gives them. Statements about the law are summaries, checked on the date above against the legislation then in force; legislation changes, and the regulator's own guidance and the in-force text are the authority. Found something out of date? Tell us at hello@jollydrivers.com.au.